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Privacy Policy

This Privacy Policy explains how Luxury Wax Bar Oxford Circus Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website www.luxurywaxbar.co.uk or interact with our services.

We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Luxury Wax Bar Oxford Circus Ltd
Registered office: 91 Mortimer Street, London W1W 7SR, United Kingdom.
Company number: 118 94844.
We operate multiple salon locations in the UK, providing professional waxing and beauty treatments.

2. Information We Collect

We may collect the following types of personal information when you use our website, contact us, or visit our salons:

  • Contact information: name, email address, phone number, and other details you provide when making an enquiry or booking an appointment.

  • Booking details: preferred salon location, appointment date/time, service type, and stylist preferences.

  • Payment information: if you make a payment online (processed securely by third-party providers).

  • Technical data: IP address, browser type, device information, and pages visited (via Google Analytics and similar tools).

  • Marketing data: preferences, interactions with our social media or newsletters, and cookie-based tracking for remarketing.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and process bookings

  • Provide our beauty and waxing services

  • Communicate appointment confirmations and updates

  • Improve our website, customer experience, and marketing performance

  • Send promotional messages or updates (only with your consent)

  • Comply with legal or regulatory requirements

We will only use your personal information when the law allows us to, and primarily based on one of the following grounds:

  • Performance of a contract (to provide the service you requested)

  • Consent (when you subscribe to marketing communications)

  • Legitimate interests (to manage and improve our business)

  • Legal obligation (to comply with applicable law)

4. How We Share Your Data

We may share limited personal data with trusted third parties who help us deliver our services, such as:

  • Booking and scheduling software providers

  • Payment processors and accounting platforms

  • Marketing and advertising platforms (Google, Meta, TikTok)

  • IT and website hosting providers

These third parties are required to keep your information secure and use it only for the purposes specified by us.
We do not sell or rent your personal data to any third party.

5. International Data Transfers

Some of our service providers (e.g., Google, Meta, TikTok) may transfer data outside the UK or European Economic Area.
Where such transfers occur, they are protected by appropriate safeguards, such as Standard Contractual Clauses or other approved legal mechanisms.

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., accounting or regulatory obligations).

When data is no longer needed, it will be securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Access: to request a copy of the personal data we hold about you.

  • Rectification: to request correction of inaccurate or incomplete data.

  • Erasure: to request deletion of your personal data (“right to be forgotten”).

  • Restriction: to limit how we process your data.

  • Portability: to request transfer of your data to another controller.

  • Objection: to object to processing based on legitimate interests or for direct marketing.

If you wish to exercise any of these rights, please contact us at [Insert email address].
We may need to verify your identity before processing your request.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

While we do our best to safeguard your data, please remember that no system or online transmission can be 100% secure.

9. Marketing and Communication Preferences

If you subscribe to our marketing emails or SMS notifications, you can withdraw your consent at any time by clicking “Unsubscribe” in any message or contacting us directly.

We will never send marketing communications without your explicit consent.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to analyse website usage, improve user experience, and display personalised ads.
For full details, please refer to our separate Cookie Policy available at [link to Cookie Policy page].

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes.
When we make updates, we will revise the “Effective Date” at the top of this page.

We encourage you to review this page regularly to stay informed about how we protect your information.